Frequently Asked Questions
Everything you need to know about your Clogau purchase
What makes Clogau jewelry unique?
Every piece of Clogau jewelry contains rare Welsh gold from the Snowdonia mountains, the same gold used by the British Royal Family for over a century.
How long does shipping take?
Standard delivery typically takes 3-5 working days, while express shipping options are available for next-day delivery on orders placed before 2pm.
What is your return policy?
We offer a 30-day return policy for a full refund or exchange, provided the items are unworn and in their original packaging. Please note that earrings are non-returnable for hygiene reasons.
Does my jewelry come with a warranty?
Yes, all Clogau items come with a 2-year warranty against manufacturing defects from the date of purchase when registered online.
How should I care for my Welsh gold jewelry?
We recommend cleaning your jewelry with a soft polishing cloth and avoiding contact with harsh chemicals, perfumes, or chlorine to maintain its natural luster.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer interest-free finance options through Klarna and Clearpay for eligible orders.